Last updated: 24th October 2022
Roseblade Media, a company registered in England and Wales (number 09984357), is a digital marketing agency based at Access 465, Rassau, Ebbw Vale, NP23 5SD. We carry out marketing activities on behalf of our clients, and operate and use various systems for the purpose of project management and tracking campaign results.
We take your privacy seriously at Roseblade Media and work hard to maintain a high level of security to safeguard your information. This privacy policy outlines what data we collect, when we collect personal data, why we collect this data and how we use the data collected, the conditions under which information may be disclosed to others and how we keep it secure. This policy may be changed from time to time so please check back occasionally to ensure that you are still happy with the policy. By continuing to use any of our products or services, or our website, including any of its subdomains, you are agreeing to the details outlined in this policy.
If you have any questions regarding this policy or our privacy practices, queries can be sent by email to hello@roseblade.media, you can telephone 01495 524 312, or even write to us at Access 465, Rassau, Ebbw Vale, NP23 5SD
We collect various pieces of data throughout your visit to any of our websites and throughout your customer journey with us, which may include requesting a quote or information, briefing us to work on a project for you, or signing up to our newsletter.
This data may include direct or indirect personal data such as your name, address, email address, phone number, IP address, web browser data, information regarding what pages you visited on our website and when, how you arrived at our site and any data contained within documents supplied to us.
Your data may be provided to us from a number of sources at various times, including:
We collect data primarily by you supplying it to us, but we may use public sources such as Companies House to verify details. If you have been referred to us, we may also ask the referrer to provide us with additional information where you have consented. This can include, but isn't limited to, a referral partner.
We also use analytic tools to gather information regarding your web browser, internet provider and basic computer details such as your operating system, to help improve your experience when visiting one of our websites.
We may use your information to:
We will keep your data on file for as a long as required. This will be a minimum of your time as a client, or for the time you are subscribed to our newsletter. If you are a client we may keep your data for a longer period as required by law in Wales.
Within our organisation, the relevant teams and management will be able to access your data for legitimate purposes only. This can include, but isn't limited to, our design team for dealing with design jobs, and our finance team for dealing with invoices and quotes.
We may pass your details to payment providers for the sole purpose of processing payments. This includes GoCardless for direct debits, PayPal for PayPal transactions, and Stripe for credit/debit transactions. Their privacy policies can be found at the following links:
We may change our providers at any time, and our privacy policy will be updated to reflect this.
Your details, such as your name and email address, may also be visible to others in your organisation, primarily the main contact, for the purpose of restricting access to the client account with us.
We may pass your details on to a third party with your consent for the purpose of fulfilling orders, which may include printers, couriers, domain name registrars and registries, hosting providers, and external web developers and graphic designers. Where this is necessary, we will only pass the required data, and only where we have a contract or agreement in place to ensure the security of your personal data.
We will not rent or sell your information to third parties, nor will we share your information with any third parties unless we are required to by law, for example, by court order, or to prevent fraud. We will not share, sell or rent your data for marketing purposes.
Under the General Data Protection Regulations (GDPR), you have several rights regarding your data, which include:
We use a variety of cookies and software packages to help record various statistics and usage data to help us monitor our website (including any subdomains) and help us improve both our service and our website.
| Package | Cookie | Life | Details |
|---|---|---|---|
| Google Analytics | _ga | 2 years | Used to distinguish users. |
| _gid | 24 hours | Used to distinguish users. | |
| _ga_HJ8C723DV9 | 2 years | Used to persist session state. | |
| _gac_gb_HJ8C723DV9 | 90 days | Contains campaign-related information. | |
| Tawk.to | __tawkuuid | 180 days | Used to link you with previous chats on our live chat service. |
| _fbp | 90 days | Used to provide statistics relating to our Facebook activity. | |
| Hotjar | _hjid | 1 year | Used to collect statistics and data on how you use our website. |
| _hjFirstSeen | 30 minutes | Records that you're a first-time visitor to our site. | |
| Roseblade Website | Roseblade_Session | Session | Saves data specific to your visit to help improve your website experience. |
| _rmuuid | 90 days | Checks how you use our website for our own internal systems. |
Roseblade Media is registered with the Information Commissioner’s Office (ICO), registration number ZA165406.
You have the right to lodge a complaint with the ICO if you believe that we have not complied with GDPR or the Data Protection Act when handling your personal data.