Terms, Conditions & Policies

Privacy Policy

Last updated: 27th June 2020

Roseblade Media, a company registered in England and Wales (number 09984357), is a digital marketing agency based at Access 465, Rassau, Ebbw Vale, NP23 5SD. We carry out marketing activities on behalf of our clients, and operate and use various systems for the purpose of project management and tracking campaign results.

We take your privacy seriously at Roseblade Media and work hard to maintain a high level of security to safeguard your information. This privacy policy outlines what data we collect, when we collect personal data, why we collect this data and how we use the data collected, the conditions under which information may be disclosed to others and how we keep it secure. This policy may be changed from time to time so please check back occasionally to ensure that you are still happy with the policy. By continuing to use any of our products or services, or our website, including any of its subdomains, you are agreeing to the details outlined in this policy.

If you have any questions regarding this policy or our privacy practices, queries can be sent by email to , you can telephone 01495 524 312, or even write to us at Access 465, Rassau, Ebbw Vale, NP23 5SD

What data we collect from you

We collect various pieces of data throughout your visit to any of our websites and throughout your customer journey with us, which may include requesting a quote or information, briefing us to work on a project for you, or signing up to our newsletter.

This data may include direct or indirect personal data such as your name, address, email address, phone number, IP address, web browser data, information regarding what pages you visited on our website and when, how you arrived at our site and any data contained within documents supplied to us.

When we collect data from you

Your data may be provided to us from a number of sources at various times, including:

  • When you visit our website;
  • When you carry out an action on our website (for example, contact us);
  • When you place an order with us;
  • When you brief us to start work on a project for you;
  • When you sign up to our newsletter;
  • When you apply for a job with us;
  • When you email us;
  • When you request prices or information on our products and/or services

How do we collect data from you?

We collect data primarily by you supplying it to us, but we may use public sources such as Companies House to verify details. If you have been referred to us, we may also ask the referrer to provide us with additional information where you have consented. This can include, but isn't limited to, a referral partner.

We also use analytic tools to gather information regarding your web browser, internet provider and basic computer details such as your operating system, to help improve your experience when visiting one of our websites.

How is your information used?

We may use your information to:

  • Make changes to our website based on user habits;
  • Supply products and/or services to you;
  • To carry out work as agreed as part of a contract between us;
  • See your views and comments on our products and services on external sites;
  • Send necessary communications that you have requested regarding work being carried out by us;
  • Send necessary notifications in the form of email newsletters relating to new blog posts, and marketing and business advice, and news.

We will keep your data on file for as a long as required. This will be a minimum of your time as a client, or for the time you are subscribed to our newsletter. If you are a client we may keep your data for a longer period as required by law in Wales.

Who has access to your information?

Within our organisation, the relevant teams and management will be able to access your data for legitamate purposes only. This can include, but isn't limited to, our design team for dealing with design jobs, and our finance team for dealing with invoices and quotes.

We may pass your details to payment providers for the sole purpose of processing payments. This includes GoCardless for direct debits, PayPal for PayPal transactions, and Stripe for credit/debit transactions. Their privacy policies can be found at the following links:

We may change our providers at any time, and our privacy policy will be updated to reflect this.

Your details such as your name and email address may also be visible to others in your organisation, primarily the main contact, for the purpose of restricting access to the client account with us.

We may pass your details on to a third party with your consent for the purpose of fulfilling orders, which may include printers, couriers, domain name registrars and registries, hosting providers, and external web developers and graphic designers. Where this is necessary we will only pass the required data, and only where we have a contract or agreement in place to ensure the security of your personal data.

We will not rent or sell your information to third parties, nor will we share your information with any third parties unless we are required to by law, for example by court order, or to prevent fraud. We will not share, sell or rent your data for marketing purposes.

Your Rights

Under the General Data Protection Regulations (GDPR), you have several rights regarding your data, which include:

  • Right to Access. Each client has access to their own account portal to access any data that we store relating to them and their organisation. If you are not a client and have not contacted us for a quote or estimate (for example, just receiving a newsletter), you can contact us for details on the data we hold about you.
  • Right to Portability. All contact and job details, including any related invoices, can be exported in a machine readable format through your account portal.
  • Right to Erasure. Where permitted, we can delete all data relating to you and/or your organisation. This can be done by contacting us on the details provided above. Some data however will be kept to comply with various legislation.
  • Right to Rectification. Any errors with the data stored on our systems can be rectified by accessing your account through the account portal. Where you are not a client of ours (for example, you’ve only signed up to our newsletter) you can contact us using the details above to update your data.

Further Information

Roseblade Media is registered with the Information Commissioner’s Office (ICO), registration number ZA165406.

You have the right to lodge a complaint with the ICO if you believe that we have not complied with GDPR or the Data Protection Act when handling your personal data.